♡ CUSTOMER CARE ♡

Please allow 1–3 business days for your order to be processed before shipment.

Shipping and delivery times provided at checkout are estimates and are not guaranteed. Once your package has been handed over to the shipping carrier, Valeria’s Lash Supply is not responsible for carrier delays.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before placing your order.

If a package is returned to us because of an incorrect or incomplete address, the customer will be responsible for any additional postage required to resend the package.

Once tracking information shows that a package has been Delivered, responsibility for the package transfers to the customer.

Valeria’s Lash Supply is not responsible for packages that are lost or stolen after being marked as delivered. These orders are not eligible for refunds or replacements.

If you are unable to locate a package marked as delivered, please contact the shipping carrier directly to inquire about the delivery and file a claim, if applicable.

Customers are responsible for carefully reviewing all order details before completing checkout, including products, quantities, shipping information, and other order details.

Once an order has been placed, it cannot be changed or canceled.

Please double-check your cart and shipping information before submitting your order.

Products sold by Valeria’s Lash Supply are intended for use by professional lash artists and should only be used as directed.

Patch testing is recommended where appropriate.

Individual results and lash retention may vary depending on factors including application technique, humidity, temperature, environment, aftercare, and other conditions.

Valeria’s Lash Supply is not responsible for improper product use or use that is contrary to the provided instructions.

Training deposits, where applicable, are non-refundable.

Digital products, manuals, downloadable files, and other digital materials are also non-refundable.

Access to purchased digital products is intended solely for the original purchaser and may not be transferred or shared with another person.

At Valeria’s Lash Supply, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

INFORMATION WE COLLECT

When you visit our website or place an order, we may collect information including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information processed securely through our payment providers
• Order history
• Device and browser information
• IP address
• Website activity through cookies and analytics
  

HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfill orders
• Provide customer support
• Send order and shipping updates
• Improve our website and customer experience
• Prevent fraud and unauthorized transactions
• Send promotional emails and SMS messages if you have opted in
  

MARKETING COMMUNICATIONS

If you subscribe to our email or SMS marketing, you may receive information about new product launches, promotions, and exclusive offers.

You may unsubscribe at any time by using the unsubscribe link included in our emails or following the opt-out instructions provided in our text messages.

COOKIES

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content.

You can manage your cookie preferences through your browser settings.

SHARING INFORMATION

We do not sell your personal information.

We may share information with trusted service providers that help us operate our business, including payment processors, shipping carriers, email and SMS marketing providers, and website service providers.

DATA SECURITY

We take reasonable measures to protect your personal information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

YOUR RIGHTS

Depending on where you live, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of your information.

To submit a request, please contact us using the contact information provided on our website.

Welcome to Valeria’s Lash Supply. By accessing or using our website, you agree to these Terms of Use.

WEBSITE USE

By using this website, you agree to use it only for lawful purposes and in accordance with these Terms.

We reserve the right to refuse service or cancel orders if we believe these Terms have been violated.

PRODUCTS

Our products are intended for professional lash artists or individuals who have received proper training. Customers are responsible for using all products safely and according to the provided instructions.

PRICING + AVAILABILITY

Prices, promotions, and product availability are subject to change without notice.

We reserve the right to correct pricing errors or discontinue products at any time.

ORDERS

We reserve the right to refuse or cancel an order for reasons including suspected fraud, inaccurate pricing, inventory issues, or violations of these Terms.

INTELLECTUAL PROPERTY

All content on this website, including logos, product names, images, graphics, videos, text, and designs, is the property of Valeria’s Lash Supply and may not be copied, reproduced, distributed, or used without our prior written permission.

PRODUCT DISCLAIMER

Individual results may vary based on technique, humidity, temperature, aftercare, and other factors.

Valeria’s Lash Supply is not responsible for improper use of products or misuse contrary to provided instructions.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Valeria’s Lash Supply shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

GOVERNING LAW

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles.

CHANGES TO THESE TERMS

We reserve the right to update these Terms of Use at any time. Changes become effective immediately upon posting to this website.